Refund policy
We are committed to ensuring your complete satisfaction with every purchase. To maintain the highest standards of service and product integrity, we have established a refined return process designed for your convenience and peace of mind.
Eligibility for Returns
To qualify for a return, please ensure that your item meets the following criteria:
- The product must be unused and in the exact same condition as when you received it.
- All original packaging, tags, and accessories must be included and intact.
Timeframe for Returns
We offer a generous window for returns. You may initiate a return request within 30 days from the date of delivery. Please note that requests submitted after this period may not be eligible for processing.
How to Initiate a Return
To begin the return process, please send an email to hsiktbtxl@outlook.com. In your message, include your order number and a brief description of the item(s) you wish to return. Please note: You must email us to obtain the correct return address and further instructions. Returns sent without prior authorization may not be accepted.
Refund Processing
Once we receive your returned item and verify its condition, we will promptly process your refund. Please allow 7-14 business days for the refund to reflect in your original payment method. The timing may vary slightly depending on your bank or credit card provider.
If you have any questions or require assistance, our dedicated support team is here to help. Feel free to contact us at hsiktbtxl@outlook.com for any inquiries regarding your order or our return policy.